Terms & Condition’s for Avalon Express & Angel Limousines

Terms and Conditions
By placing a booking with Avalon Express & Angel Limousines you agree to the following terms and conditions and authorize Avalon Express & Angel Limousines to charge your credit card in full for all charges relating to your reservation, including, but not limited to charging in full for the reservation should you be considered a “no show”.
 
Airport Arrival Waiting Time
Avalon Express & Angel Limousines provides 20 minutes complimentary waiting time for Domestic Arrivals and 50minutes for International Arrivals.
The driver will wait a further 10 minutes for domestic arrivals and a further 25 minutes for international arrivals before considering the booking a “no show”. You are required to contact us by phone or email if extra waiting time is required as charges may apply.
 
Flight Arrival Times
Avalon Express & Angel Limousines monitors all flight arrival times to ensure that your chauffeur is at the terminal when you disembark. Regardless of how long your flight is delayed, normal waiting periods commence from ACTUAL flight arrival time, not scheduled arrival time.
 
Point to Point Transfers
Avalon Express & Angel Limousines provides 10 minutes complimentary waiting time. Your Chauffeur will wait a further 10minutes before considering the booking a “No Show”. You are required to contact us by phone if extra waiting time is required as charges may apply.
 
No-Show Policy
For all transfers, a full cancellation fee will be charged in the event of a “no show”.
 
Cancellation Policy 
Avalon Express & Angel Limousines requires a minimum notice for cancellations:
• General Transfers: 24 hours
• Airport Arrivals: 24 hours
• As Directed Hourly Hiring: 48 hours
• Weddings (Special Event): 5 days

All cancellations made within these times will result in a 100% cancellation fee.

Cancellations made within 12 hours will result in a 100 % cancellation fee.

”No shows” will be charged 100% cancellation fee.
 
Changes to pickup times are requested to be made with a minimum 2 hours notice.

A $10.00 Admin fee applies to any bookings cancelled outside the above periods.
 
Rates
Please contact us for all rates as these are dependent on the vehicle type and hiring requirement.
Please note that rates include GST, though exclude Tolls and Parking and Airport Levies.
Surcharge Pricing will apply for Public Holidays or Special Event will be provided on application.
Chauffeur gratuity is at your discretion.
 
Cleaning & Damages 
Avalon Express & Angel Limousines reserves the right to demand full compensation for payment of $250 cleaning fee due to spillages or vomiting caused by passengers in Avalon Express & Angel Limousines vehicles.
No food is to be consumed inside vehicles whilst enroute to destination.
No smoking or any form of contraband permitted in any Avalon Express & Angel Limousines vehicle.
 
Payment Methods & Bookings
Avalon Express & Angel Limousines accepts Visa, MasterCard, American Express, Cabcharge, All bookings must be accompanied by a credit card.
 
All Credit Card payments attract 3% surcharge.
 
Monthly tax invoice statements and accounts can be setup for frequent travellers. Please note that a minimum monthly spend conditions apply.
 
Please contact us for further information on 0417 283 999 for all your enquiries.